Terms of Service.
In short: the scan is free. We ask platforms to remove content that breaks their own rules or is inaccurate. The platform decides, so we cannot promise any particular result, and you pay only for items that are actually removed and confirmed gone. If a removed item reappears within 30 days, you get your money back for it.
1. Agreeing to these terms
By creating an account, running a scan or placing an order, you agree to these terms and to our Payment Terms, which cover pricing, card holds and charges in detail. If you use the service for a business, you confirm you are authorized to act for it, and these terms bind that business too.
2. Your account
- Give accurate information and keep it current. One account per person.
- You can sign up with an email and password or with Google. Keep your sign-in details private; you are responsible for activity on your account.
- Tell us right away at support@erasemyreputation.com if you think someone else has used your account.
3. What we do
We find content about you or your business, such as reviews, posts, articles and search results, and we request the removal of items that are policy-violating or inaccurate, using each platform's own reporting and appeal processes and, where it applies, the law.
- The platform decides. Google, Yelp, Trustpilot and every other site make their own decisions about their content. We cannot promise that any item will be removed, or how quickly.
- Honest requests only. We only request the removal of content we believe in good faith breaks the platform's rules or is inaccurate. We may decline any item we do not believe qualifies.
- We do not write, buy or arrange reviews, and we do not post content on your behalf. Our work is limited to identifying and requesting the removal of qualifying content.
- We are not a law firm and do not give legal advice. Matters that need legal action are referred to licensed counsel.
4. Free scans
A scan reads publicly available information from Google, Yelp, Trustpilot and search results at the time you run it. It is a starting point, not a legal or professional opinion: results can be incomplete, can change after the scan, and the listings we suggest are our best match, which you confirm. Scans are limited per account and per day to keep the service available to everyone.
5. Orders, prices and billing
Each item has a fixed price agreed when you order, and your order can never cost more than its total. You are charged only for items confirmed removed. Card holds, charge timing, bank payments and declined cards are explained in the Payment Terms. By ordering you authorize us to charge your saved payment method the agreed price for each item we successfully remove; you are not charged for anything that is not removed.
Reviews on Google, Yelp and Trustpilot share one set of volume tiers, counted together across all three. The tier is set by the total number of reviews in your order when you order, and that per-review price is locked for the order; you are billed only for each review confirmed gone. The volume tier is set by the reviews in your order as accepted at assessment. If an order is materially reduced at your request before the work is complete, we may re-price the remaining reviews at the tier that matches the reduced order.
Non-review work (articles, websites, videos, social posts, forum content, search results and records) carries a deposit and is quoted per item in writing, with a 14-day refund: any accepted item still published 14 days after work begins is refunded in full on request.
6. Refunds
- Declined by the platform: if a platform declines to remove an item, you are never charged for it.
- Reappears within 30 days: if an item we removed reappears within 30 days of being confirmed gone, we refund what you paid for it in full. If you prefer, we can request its removal again instead, at no charge.
- Quoted work: articles, videos, records and other quoted items follow the refund terms in their written quote.
- To ask for a refund, write to support@erasemyreputation.com with your order number. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
7. Your responsibilities
- Only ask us to act on content about you or a business you are authorized to represent.
- Tell us the truth about the content and its context. Do not ask us to remove content you know to be accurate and within the platform's rules.
- Do not use the service to harass anyone, to silence lawful criticism, or for anything unlawful.
- Do not copy, scrape, overload or interfere with the website or its scans.
8. Communications
We send account, order and billing emails that are part of the service. If we contact you about our services, every such email includes an unsubscribe link, and we honor it.
9. Our content
The website, the scan, its design and our reports belong to ReputationHound LLC. You may use your reports for your own business. Platform names and logos belong to their owners and are used only to identify where content appears; we are not affiliated with or endorsed by them.
10. Privacy
How we handle personal information is described in our privacy notice.
11. Disclaimers
The service is provided as it is and as available. To the fullest extent the law allows, we disclaim implied warranties, including merchantability and fitness for a particular purpose. We do not control third-party platforms and are not responsible for their decisions, delays or changes.
12. Limit of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits or revenue. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.
13. Indemnity
If you break these terms or the law in using the service, including by giving us false information about content, you agree to cover the reasonable losses and costs that causes us.
14. Ending your account
You can stop using the service and ask us to close your account at any time. We may suspend or close an account that breaks these terms. Items already confirmed removed before closing remain payable under the Payment Terms.
15. Changes
We may update these terms. The version in effect when you place an order governs that order. For other changes, continuing to use the service after we post them means you accept them.
16. Contact
Questions about these terms: support@erasemyreputation.com.