Payment terms.
In short: we place a hold on your card when you order, and you are charged only for reviews we confirm are gone, at most once a day, at the price per review set when you ordered. Anything we cannot remove is never charged.
1. Prices
Reviews on Google, Yelp and Trustpilot share one set of volume tiers and are counted together: the tier is set by the total number of reviews in your order when you place it, and every review in the order is billed at that price, only once it is confirmed gone. There is no deposit on review work.
| Reviews in the order | Price per review |
|---|---|
| 1 to 5 | $750 |
| 6 to 10 | $700 |
| 11 to 20 | $650 |
| 21 to 99 | $600 |
| 100 or more | $575 |
The price per review is fixed when you place the order and does not change if some reviews turn out not to be removable. Prices are in US dollars. Non-review work (articles, websites, videos, social posts, forum content, search results and records) carries a deposit and is quoted per item in writing before any work begins, with a 14-day refund.
Each order is a one-time purchase. It is not a subscription and nothing renews.
2. What you authorize at checkout
If you pay by card (including Apple Pay, Google Pay, Link, Klarna, Cash App Pay or Amazon Pay, which are held and charged the same way):
- A card hold of $5,000, or your full order total if it is less. A hold reserves the amount on your card; it is not a charge.
- Charges for the remaining balance of your order (your order total minus the hold) to the same card, made as reviews are confirmed gone, without asking you again each time.
- We save your card securely with our payment processor, Stripe, for these charges. We never see or store your full card number.
If you pay by bank account (US accounts, offered on larger orders): nothing is held or charged at checkout. You authorize us to debit the account, once a day at most, for reviews confirmed gone, up to your order total. Bank debits can take a few business days to settle.
Your saved card or bank account is used only for the order you authorized. Your total charges for that order can never exceed its order total. A new order needs a new authorization. By ordering, you confirm you are authorized to use the card you provide.
3. When you are charged
- We check every ordered review three times a day (about 6am, 12pm and 10pm US Eastern).
- A review is confirmed gone when it is gone at one check and still gone at the next check at least six hours later. A review counts as gone when it no longer appears on the platform as the review you ordered removed, including when its author deletes it or changes it to a five-star rating.
- You are charged at most once a day, and each charge covers only the reviews confirmed gone since your last charge. An order can therefore be paid in several charges over several days, one for each day reviews come down. Each charge comes with an email listing exactly what it covers.
- Charges appear on your statement as ERASEMYREPUTATION.COM.
4. The hold
The first reviews confirmed gone are paid from the hold. If the hold is not fully used within six days, we charge only what has been confirmed gone by then and release the rest of the hold. When a released hold disappears from your available balance depends on your bank, usually within a few business days. Reviews confirmed gone after that are charged to your saved card as described above.
5. Reviews we cannot remove
Whether a review comes down is ultimately decided by the platform that hosts it, so we cannot guarantee the removal of any particular review. That is why you pay only for reviews confirmed gone. You are never charged for a review we cannot remove; we mark it "not removable, no charge" in your dashboard and email you. We act only through lawful means and the platforms' own processes.
6. If a review comes back
If a review we removed reappears within 30 days of being confirmed gone, we refund what you paid for it in full, or, if you prefer, request its removal again at no charge. After 30 days we still request its removal again at no charge. No review is ever charged twice.
7. Declined or expired cards
If a charge is declined, we email you to update your card and try again. We may pause work on the rest of the order until the card is updated. Reviews already confirmed gone remain payable.
8. Cancelling
You can cancel any reviews that have not yet been removed at any time by replying to your order email or writing to support@erasemyreputation.com. Cancelled reviews are not charged. Reviews confirmed gone before you cancel remain payable. If you cancel the whole order before any review is confirmed gone, we release the hold in full.
9. Other work
Deeper removal work (pages, videos, records and search results) is quoted in writing, may carry a deposit, and keeps our 14-day refund: any accepted item still published 14 days after work begins is refunded in full.
10. Questions and disputes
Every charge is listed with its reviews in your dashboard. If anything looks wrong, contact us first at support@erasemyreputation.com and we will make it right. If you dispute a charge with your card issuer, we may share the dated check records showing the review was confirmed gone.
11. Changes
We may update these terms. Changes apply only to orders placed after the update; the terms shown when you ordered govern that order. Erase My Reputation is not a law firm and does not give legal advice. See also our Terms of Service and privacy notice.